Key Responsibilities

As part of our Technical Support team you will work within a team of highly skilled technical advisors to deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs. Cocolevio supports all customer off the shelf applications (COTS), end user computing environment, and also represents front line support for all other issues requiring an escalation to other teams.

You will:

• Provide first Level Technical Support on computing products and/or peripherals
• Use troubleshooting techniques and tools to identify technical defects/issues
• Assign incidents in line with documented guidelines and procedures
• Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
• Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database

Essential Requirements

· Must have personal computer with Windows 10

· First-rate customer focus, phone etiquette and work ethic

· EXCELLENT communications skills

· Ability to handle stressful situations and deal professionally with irate customers

· Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

Desirable Requirements

• Relevant experience
• Thorough working knowledge of IT architecture/technology

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Must be legally authorized to work in the United States.

Cocolevio is an Equal Opportunity/Affirmative Action Employer.

Job Types: Full-time, Contract

Salary: $12.00 /hour